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REWARDS: What is the reward program?

SkinMart is here to support you with choice, advice and education on your results driven skincare journey. To help us do just that, we have put together a program that rewards you with points each step of the way which you can use for skincare mini’s, discounts and exclusive deals!

REWARDS: How do I sign-up for rewards?

Signing up is easy - Just use your preferred email address to create an account. Once set-up, we will send you an email to verify your account, and gift you with 70 points just for getting started!
Steps:

1. Navigate to our website at www.SKINMART.com.au
2. You can then click the Signup pop-up, or the small person icon in the top right next to the bag/cart icon.
3. Fill in the registration form with your preferred email address and secure password.
4. Congrats! You’re now a part of our great rewards program.
5. Check your inbox for a verification message to confirm your chosen email address (don’t forget to check your junk/spam folder if you don’t receive it)
6. If you are still having any trouble, reach out to support at hello@skinmart.com.au, and we’ll happily assist you.

REWARDS: How to Redeem points for a dollar-off discount

This feature is only available to our Skin Pro and Skin Expert tier clients. Once you hit checkout on your order, you will see a ‘slider’ which you can pull across to the maximum amount of dollars you can have discounted. For a mobile device, hit the + sign, which will give you the option to choose your dollar-off discount.

REWARDS: How do I use my reward points?

Once you’ve created your account, make sure you are logged in. You can login by clicking the small person icon in the top right corner of the site, if you are not already logged-in.

Click the Rewards option in the top menu - this will take you to our rewards page where you can:
- spend points,
- learn more about your rewards tier,
- earn more points by liking/following us on socials, signing up for our popular newsletter or referring your friends & family!

Click ‘Get Reward’ once you have decided on your product of choice. You will see a pop-up asking you to confirm your choice, and the points needed for it to be redeemed.
Congrats! Your gift is in your bag and ready for checkout.

REWARDS: Tiers? What are they and how do I find my tier?

As you move along your skincare journey, you are able to move up to higher rewards tiers including Skin Pro and Skin Expert. These tiers give you access to even more amazing rewards products, including our premium rewards range.

Hit the ‘Tiers’ link within your rewards page to explore the current criteria for each tier.

You can discover your own tier through the rewards page once you are logged in.

REWARDS: How do I refer friends/family?

Firstly, click the ‘Refer a Friend’ link in your rewards page.
You can then copy your referral link and send it to your friends and family.

Now, the most important step - your friend must paste this link into their browser URL in the search bar, as shown in the image below.
This will then automatically generate the current discount code we have for referrals, which they can use at checkout.

SAMPLES: How to choose your own

Navigate to the full-sized version of product you would like to sample. Now. click the 'Add Sample To Bag' button underneath the 'Add To Bag' button next to the product.

PRICE BEAT: 150% Price Beat Guarantee

We are more than happy to honour the 150% PriceBeat Guarantee with the authorised competitor you have mentioned.

To ensure we are comparing apples with apples so please check these few points to ensure we can help you with your priceBEAT guarantee:

1. Competitor is Australian based and is an official Australian stockist of the brand. (We will help you check this)
2. Compare the delivered price of the cart total you are comparing including shipping. (We offer free shipping, some of our competitors don't)
3. Is the competitor in-stock and available for delivery now?
4. Let us know prior to making your purchase with the details of the competitor offering by contacting us.
5. We will confirm with you prior to purchase that the PriceBeat matches our conditions.

To take this offer up, we would ask you to place your order as you would normally and from there email through your order number and competitor's details.

From there, one of our customer service representatives will work out the difference between our delivered price and the competitors delivered price and issue a Store Credit via a Gift Voucher for 150% of the total difference for you to use on a future order.